Mumbai, Nov 13, 2025 – Here comes some exciting news for the mortgage world! Firstsource Solutions Limited, a big name in business process services and part of the RP-Sanjiv Goenka Group, has been crowned a ‘Leader’ for the second time in a row by Avasant’s Mortgage Business Process Transformation 2025 RadarView™. This powerful shout-out highlights how their US-based mortgage unit, Sourcepoint, is rocking the sector with tech-driven magic! What makes Sourcepoint the star? They handle everything from mortgage origination to servicing to default management with expert hands. Their secret sauce combines smart platforms, Business Process as a Service (BPaaS), AI, and plenty of skilled mortgage pros. This combo boosts speed, accuracy, and customer happiness. The judges love Sourcepoint’s digital innovation—using AI, data analytics, and automation to shrink turnaround times, nail compliance, and make borrowing smoother and friendlier. Plus, they’re super flexible, working closely with lenders and fintechs to upgrade mortgage processes quickly. Their global delivery network, backed by expert Centers of Excellence, assures top quality and scale. Firstsource’s unique UnBPO™ approach is at the heart of this success. It blends technology and deep knowledge to create real business results. Vivek Sharma, Head of BFS, CMT, and Emerging Geographies at Firstsource, said, “We’re delighted to be named a Leader once again in Avasant’s 2025 RadarView™. This recognition reflects how Sourcepoint brings together deep mortgage expertise, smart use of AI, and a flexible, client-first mindset to deliver real impact. As the mortgage industry evolves, our BPaaS-led delivery and Services-as-Software model — powered by proprietary platforms, NLP, and intelligent automation — help lenders and fintechs transform faster, stay compliant, and deliver great borrower experiences. Backed by GenAI and data-driven insights, this recognition reflects our teams’ focus on simplifying complexity and shaping the future of mortgage operations.” Aditya Jain, Research Leader at Avasant, added, “The mortgage industry is navigating rapid transformation amid rising delinquencies, evolving borrower expectations, and regulatory pressures. Firstsource, through Sourcepoint, stands out for its AI-first strategy and proprietary platforms such as Intelligent Loan Management (ILM), Loan Evaluation System (LES), UW Copilots, and relAI™, which deliver intelligence and automation across the mortgage value chain. Supported by its UnBPO™ model and strong partner ecosystem, Firstsource continues to drive innovation, compliance, and operational excellence, earning its position as a Leader in Avasant’s 2025 RadarView™.” Here’s a fun fact: Sourcepoint is licensed in all 50 US states and processes over 2 million mortgage loans every year! They also handle 10 million customer interactions, proving their massive reach and strong regulatory grip. In short, Firstsource and Sourcepoint are making big waves by fusing mortgage expertise, cutting-edge tech platforms, and sleek global operations. Their goal? Help lenders and fintechs transform, follow rules carefully, and give borrowers a smooth experience on a large scale. To dig into the full report, visit: https://www.firstsource.com/about/analyst-recognitions/firstsource-maintains-leader-position-avasants-2025-mortgage-business-process-transformation About Firstsource Solutions: A global powerhouse in business process solutions, Firstsource serves industries like healthcare, banking, media, and retail. With offices worldwide, they mix tech, data, and focused expertise to solve tough client challenges and drive smart, speedy change. About Sourcepoint: A Firstsource company, Sourcepoint is a shining star in residential mortgage services. They combine tech innovation with expert solutions to transform mortgage operations from start to finish, helping clients grow while making the borrower journey smooth and smart. Remember, this is a company press release, not editorial content by The Hindu.