TCS has won a 15-year deal from Aviva, the UK insurance company, to transform and enhance its UK Life business. The deal will cover over 5.5 million policies and will be managed by TCS subsidiary, Diligenta. This strategic partnership aims to improve customer experience, simplify operations, and support growth ambitions.
The role of the Chief Experience Officer (CXO) has evolved to become one of the most critical positions in modern businesses. CXOs are responsible for shaping and enhancing the overall customer experience within an organisation. In this article, we will explore the essential skills and traits that comprise the CFO’s toolkit for success.
Discover the evolution of the CXO role and how it has adapted to meet the changing expectations of customers. Understand the rise of customer-centricity and the factors driving it. Explore the key stages in the evolution of the CXO role and the attributes of the modern CXO. Learn how to measure the impact of a CXO’s efforts and gain insights into future trends in CXO leadership.
