Razorpay has announced the promotion of Rahul Kothari as its chief operating officer as the company aims to strengthen its presence in the Southeast Asia region. Kothari, who previously served as the chief business officer, will now work closely with founder and CEO Harshil Mathur to enhance customer service, improve technology infrastructure, and expand its product offerings. Razorpay recently obtained a licence to directly onboard merchants in Malaysia and launched its first international payment gateway service.
Digital payments company Razorpay is exploring new product lines and focusing on its existing customer base as it faces a freeze on onboarding new customers due to a regulatory directive. The company launched Optimizer, a solution aimed at increasing payment success rates for businesses. Razorpay is doubling down on new offerings and its offline play to attract new customers. The company’s overall revenue share from new customers has significantly decreased, prompting a shift in their go-to-market strategy.
