July 24, 2025

Conversational messaging platform Gupshup has secured $60 million in funding, with a significant portion from equity funding by Globespan Capital Partners and the remainder from debt funding by EvolutionX Debt Capital. The company plans to utilize the fresh capital to expand its AI-driven messaging platform and accelerate its market presence in high-growth regions like India, the Middle East, South America, and Africa. Gupshup, headquartered in San Francisco, is contemplating shifting its base to India in preparation for a potential public listing within the next 12-24 months. The funding round comes amidst increasing enterprise adoption of conversational AI tools across various business functions, driven by a global trend towards AI automation. Gupshup's founder and CEO, Beerud Sheth, highlighted the company's strategic positioning to enable businesses in building AI agents through its messaging platform. Gupshup, founded in 2004, initially focused on providing messaging API and bot infrastructure services but has shifted towards AI-powered customer engagement solutions in recent years. The company boasts of processing over 120 billion messages annually for more than 50,000 businesses worldwide. With India as its primary market, generating 60% of its revenue, Gupshup caters to diverse sectors like ecommerce, retail, payments, fintech, media, travel, automotive, and banking. The funding round further solidifies Gupshup's market presence and its commitment to revolutionizing customer interactions through AI-powered solutions. Gupshup's competitors include industry players such as Twilio, Yellow.ai, and Haptik.

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Tags: Messaging platform, Gupshup, Ai-driven messaging platform, Conversational ai, Ai automation, Venture capital, Equity funding, Debt funding, Public listing, Enterprise adoption, Ai tools, Customer engagement, Tiger global, Fidelity investments, Startup funding, Acquisitions, Automation, Twilio, Yellow.ai, Haptik,