September 20, 2025

Hold on, consumers! The Ministry of Consumer Affairs, Food & Public Distribution just dropped big news. From September 22, with the new GST charges, rates, and exemptions in play, the Ministry is kicking off a dedicated GST category on the INGRAM portal. This means if you have any questions or issues related to GST, you now have one easy spot to fix it! This smart move comes from the Department of Consumer Affairs, part of the Ministry, to match the exciting Next-Gen GST Reforms 2025 that the 56th GST Council approved. The press statement said, "The helpline will also share data and insights generated from consumer complaints under this sector with concerned companies, CBIC and other concerned authorities to enable timely action under relevant laws. This initiative is expected to strengthen GST compliance and promote a participatory governance model by empowering consumers to become active stakeholders in fair market practices." Wow! This means the consumer’s voice will matter big time, pushing companies and officials to act fast and fair. For all the curious or concerned consumers, the National Consumer Helpline (www.consumerhelpline.gov.in) is your new best friend! It works as a single help spot for all consumer grievances before any court drama takes place. And guess what? Complaints can now be made in 17 different languages! From Hindi and English to Marathi, Tamil, Santhali, and many more – your language, your choice! Want to reach out? Dial the toll-free number 1915 or hop onto the Integrated Grievance Redressal Mechanism (INGRAM). It’s loaded with cool features allowing registrations via WhatsApp, SMS, email, an app, web portal, or the Umang app. This super-flexible, tech-smart setup makes complaining or questioning a breeze! So, get ready to use this spicy new GST complaint portal and keep your consumer rights shining bright. Fair prices and fair practices are now just a click or call away!

Read More at Economictimes →

Tags: Consumer affairs, Gst, National consumer helpline, Ingram portal, Grievance redressal, Consumer complaints,