Bengaluru’s emergency response system has seen strong tech upgrades over the last four years. The Namma 112 helpline received 5,22,742 calls in 2025, including 1,16,800 from women, a rise of roughly 77,000 calls from 2024. Despite the surge, police reported a 9% drop in crime cases. The transformation started in 2022 with the Bangalore Safe City Project backed by the Union government’s Nirbhaya Fund. That year, emergency teams handled 2,49,945 calls, with 91,250 from women, helped by Hoysala patrol units and 320 vehicles. In 2023, Bengaluru became India’s first city to equip patrol vehicles with dashboard and body cameras. This boosted transparency, officer safety, and evidence gathering. That year, the helpline managed 2,51,779 calls including 98,550 from women. In 2024, new features like SMS tracking of approaching patrols and feedback calls improved user experience. The city recorded 4,43,918 calls, with 1,02,480 from women. Sixty-eight percent of users gave five-star ratings. Emergency call boxes were set up at safety islands, generating 230 emergency calls. In mid-2025, the helpline upgraded from PRI to SIP technology. This cut down call congestion and dropped calls. Number masking was introduced to protect caller privacy. By late 2025, Namma 112 integrated with Ola and Uber for direct emergency access during rides. Police said future plans include adding multilingual support and link-ups with government and private agencies for better efficiency and accessibility. Over four years, Bengaluru’s emergency system answered 9,45,642 calls, helping 2,92,280 women in distress. This shows the city’s strong focus on using technology to keep citizens safe.